Intro to Business › Section H · Human resources and labor relations › Topic H.8
Managing grievances and conflicts
Even the best-run workplaces have disagreements. What matters is whether there are fair, predictable ways to settle them before they turn into lost trust, lawsuits or strikes.
In this topic
- Two kinds of dispute
- The grievance procedure
- Arbitration
- Worked example: a grievance step by step
- Mediation and other help
- Pressure tactics used by unions
- Pressure tactics used by employers
- Worked example: what a strike costs both sides
- Conflict in non-union workplaces
- Common mistakes to avoid
- Key takeaways
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