Psychology › Section G · Thinking and intelligence › Topic G.3
Problem solving
From fixing a jammed printer to choosing a university, life is a stream of problems and decisions. This topic sets out the main strategies people use, the mental shortcuts that make thinking fast, and the predictable traps those shortcuts set.
In this topic
- Strategies for solving problems
- Useful heuristics
- Worked example: working backwards
- Two kinds of thinking
- Mental set and functional fixedness
- Confirmation bias
- Shortcuts in judgement
- Framing, hindsight and overconfidence
- Worked example: naming the bias
- Common mistakes to avoid
- Key takeaways
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