Intro to Business › Section J · Operations management › Topic J.1
Production and operations management
Every organisation, from a car plant to a hospital to a streaming service, turns resources into something customers want. Operations management is the discipline of running that conversion well: at the right quality, at the right cost and at the right time.
In this topic
- Turning inputs into outputs
- Goods and services
- What operations managers do
- Planning, control and improvement
- Measuring productivity
- Worked example: a print shop's productivity
- Capacity and utilisation
- Worked example: a kitchen's capacity
- Why operations became strategic
- Common mistakes to avoid
- Key takeaways
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