Intro to Business › Section F · Management and leadership › Topic F.6
Managerial roles and skills
The four functions describe what management is for, but a manager's actual day is a stream of meetings, phone calls, crises and choices. Henry Mintzberg's ten roles describe that day, and Robert Katz's three skills describe what it takes to handle it at each level.
In this topic
- Functions versus roles
- Interpersonal roles
- Informational roles
- Decisional roles
- Programmed and nonprogrammed decisions
- The decision-making process
- Worked example: choosing a supplier
- Katz's three managerial skills
- Skills at different levels
- Worked example: diagnosing a promotion
- Common mistakes to avoid
- Key takeaways
This topic is part of Wuanberri Pro. Checking your access…