Intro to Business › Section Q · Your career in business › Topic Q.1
Developing interpersonal skills
Technical knowledge gets work done, but almost all work is done with other people. Interpersonal skills, from listening and giving feedback to persuading and handling conflict, are learnable techniques, and this topic describes the ones organisations rely on most.
In this topic
- Why people skills matter at work
- Building working relationships
- Active listening
- Giving useful feedback
- Worked example: an SBI feedback conversation
- Persuading and speaking on your feet
- Empowerment and office politics
- Working in teams
- Handling conflict
- Worked example: analysing a team conflict
- Common mistakes to avoid
- Key takeaways
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