Intro to Business › Section J · Operations management › Topic J.5
Quality and continuous improvement
A defect caught by a customer costs far more than one prevented on the shop floor: it means refunds, repairs, lost sales and a damaged reputation. This topic follows how firms moved from inspecting quality at the end of the line to building it into every step, and to cutting every activity customers do not value.
In this topic
- What quality means
- From inspection to assurance
- Worked example: a filling line's control chart
- Deming and total quality management
- Six Sigma
- Worked example: invoice errors
- Awards and standards
- Lean production
- Just-in-time and its risks
- Common mistakes to avoid
- Key takeaways
This topic is part of Wuanberri Pro. Checking your access…