Intro to Business › Section I · Motivating employees › Topic I.4
Herzberg's motivator-hygiene theory
Why can a pay rise stop people complaining without making them work any harder? Frederick Herzberg's answer was that the things that make people unhappy at work are not simply the reverse of the things that make them keen, and his two-factor theory still guides how many firms design jobs.
In this topic
- The question Herzberg asked
- Motivators
- Hygiene factors
- Two scales, not one
- Worked example: sorting a manager's plans
- Job enrichment
- Where the evidence is contested
- Worked example: testing the claim abroad
- Common mistakes to avoid
- Key takeaways
This topic is part of Wuanberri Pro. Checking your access…